Terms and conditions
Booking/purchasing: Terms and conditions
FutureFest is a Programme of events organised and managed by Nesta, a company limited by guarantee registered in England and Wales with company number 7706036 and a charity with registered number 1144091, whose registered office is 58 Victoria Embankment, London, EC4Y 0DS.
These Terms and conditions apply to registrations for all FutureFest Events, (the “Event(s)”) and by booking you agree to the following terms and conditions. These Terms tell you who we are, how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. By registering for a ticket for an Event, you accept these Terms and agree to comply with them.
1. FutureFest Events
1.2. The Booking Form for any Event and these Terms and conditions together form the contract between the person or organisation named on the Booking Form (“you”, and “your” shall be construed accordingly) and Nesta (“us”, and “we” and “our” shall be construed accordingly) for your attendance at the named Event and apply to the exclusion of any terms which you may seek to impose (unless the person named is under 18 years old, in which case “you” means the parent or guardian submitting the Booking Form for the Event).
1.3. Our acceptance of your order made via the Ticket Tailor event ticketing page will take place when you purchase the ticket, at which point a contract will come into existence between you and us. Unless cancelled earlier in accordance with these terms and conditions, this contract shall terminate once the relevant Event has been delivered in full, at which point the obligations set out in these terms and conditions shall cease (except for the restrictions on use of the Materials set out in clause 4, which will continue forever).
1.4. You can contact us by telephoning our customer service team at 0207 438 2500 or by writing to us at [email protected]. If we have to contact you we will do so by writing to you at the email address or postal address you provided to us on your Booking Form. When we use the words "writing" or "written" in these terms, this includes emails.
1.5. All applications to register for Events are subject to availability and you making full payment. We reserve the absolute right to refuse any application for a place at the Event. Your registration is not complete until you have paid for your ticket.
1.6. All Events will be delivered on the date and at the times and locations given on the event webpage. Food and beverages will be supplied only if specified.
2. Fees and Payment
2.2. You must pay 100% of the fees for an Event in advance via Stripe . If an alternative arrangement has been agreed with Nesta, payment is due either within 14 clear days of receipt of our confirmation email, or no later than seven clear days prior to the Event, whichever is the earlier. You may also be required to pay an additional fee or commission to our payment processor and any applicable VAT or other taxes. Please see clause 5 for important information about refunds and cancellation.
3. Your responsibilities
3.2. You must not make any recording of the Event without our prior written consent.
3.3. Please behave appropriately at the Event and follow the instructions of our staff and trainers. We reserve the right to exclude anyone who behaves rudely, dangerously or inappropriately, without any refund.
3.4. By submitting your order via the Event ticketing page, you are confirming that you are at least 18 years old.
4. Programme Materials
4.2. In certain circumstances, we may make Materials available on the basis of a creative commons licence. This will only apply to such Material as we indicate in writing is to be included in any such licensing regime. Where we have so confirmed, you may use, copy and develop the Materials for your own personal and non-commercial purposes provided you comply with the terms of the Attribution-NonCommercial-ShareAlike Creative Commons licence available to view at http://creativecommons.org/licenses/.
5. Changes to Events, Cancellation and Refunds
5.2. Nesta may cancel the contract by giving you notice in writing (whether by email or otherwise) for any reason at any time prior to the Event start date. If Nesta cancels the contract pursuant to this clause 5.2 it shall refund any fees already paid by you to Nesta for your ticket for the Event.
5.3. Nesta may also cancel the contract at any time, without liability to you if:
5.5. If Nesta cancels the contract under clause 5.3.3 you shall be entitled to elect either: (i) to receive a full refund of the applicable fee; or (ii) (subject to availability) to attend an alternative Event offered by Nesta.
5.6. If you elect option (ii) and the fee applicable to the alternative Event is greater than the fee applicable to the cancelled Event, you shall be obliged to pay the difference in accordance with clause 2.
5.7. If you elect option (ii) and the fee applicable to the alternative Event is lower than the fee applicable to the cancelled event, Nesta shall refund the difference.
5.8.1. While speakers and topics were confirmed at the time of publishing, circumstances beyond the control of Nesta may necessitate substitutions, alterations or cancellations of the speaker and/or topics. Any substitutions or alterations will be updated on our web page as soon as possible;
5.8.2. It may be necessary for reasons beyond our control to make changes to the advertised timing and or location of the Event.
6. Use of Information
6.2. Photographs and video recordings may be taken at any Event and may be used by Nesta for marketing and publicity purposes relating to the Event and the FutureFest Programme. Nesta has a legitimate interest in being able to take photographs and recordings of the Events. If you do not wish to be photographed or recorded, please notify our staff at the Event.
7. Exclusion of Liability
7.2. Subject to clause 7.1, Nesta cannot accept responsibility and expressly excludes liability for:
7.2.2. any losses that were not caused by any breach on our part. You should take particular care not to leave your valuables unattended at any time.
8.2. The laws of England apply to the contract and any dispute or claim arising out of or in connection with the contract or its subject matter or formation (including non-contractual disputes or claims). For the avoidance of doubt, this contract if concluded electronically is deemed to have been formed in England.
8.3. Nesta hopes to make your experience at the FutureFest Event an excellent one and welcomes your comments, suggestions and details of satisfaction or dissatisfaction. If you have any comments or complaints in relation to the contract, please refer to the comments and complaints page of Nesta’s website (http://www.nesta.org.uk/feedback-about-nesta) and follow the procedure set out there.
8.4. If a complaint, dispute or claim cannot be resolved through discussions between you and Nesta, the courts of England will have non-exclusive jurisdiction over any claim arising from, or related to, these terms. This means that all claims relating to these terms and conditions can be settled by a judge (or a number of judges) in an English court. However, Nesta retains the right to bring proceedings against you for breach of these terms in your country of residence or any other relevant country.
Nesta is a registered charity in England and Wales 1144091 and Scotland SC042833. Registered office: 58 Victoria Embankment, London EC4Y 0DS.